Originally posted by Chris Kilbourne on http://safetydailyadvisor.blr.com
Do you and your trainers know how to communicate safety information to employees for whom English may not be their first language? Do you understand the legal requirements for teaching these important policies? Today’s Advisor gives you important information for training non-English-speaking employees.
Increased diversity in the workplace may create language and literacy barriers. When workers don’t speak English, or have limited proficiency, they cannot communicate effectively with supervisors, coworkers, or customers. They may also have difficulty comprehending the requirements of their jobs.
In addition to problems with speaking English, some employees may not read well either. Even in their own language, they may be illiterate or only be able to read a little.
Without proper action on the part of management, language and literacy barriers can make it difficult or impossible for some employees to function effectively and safely in the workplace. These barriers can also make interaction and teamwork among workers more difficult and less efficient.
This means training issues take on even greater significance when the topic is safety.
Training Still Required
Failure to adequately train non-English-speaking employees about safety issues could not only result in lower productivity or more errors, but it could also result in injury or death. The stakes are high, and your response must be equally vigilant.
The Occupational Safety and Health Administration (OSHA) says that an employer’s responsibility to provide employees with information and training about safety and health hazards doesn’t go away because an employee can’t understand standard English-language training programs. When that is the case, employers must inform and train these workers in a language they can understand.
When training employees with limited English skills, you need to take special steps to make sure the training is effective:
- Speak slowly, explain fully, and repeat important points several times.
- Choose the simplest words and avoid technical jargon. If you must use technical terms, be sure to explain them in simple terms.
- Use a translator with groups of employees who have only minimal English skills.
- Demonstrate while you speak, and use visual aids, such as pictures and props, to supplement your words.
- Encourage participation. Be patient and help employees express their thoughts and questions about the topic.
- Have employees practice new skills during the training session so that you can see if they’ve understood.
- Use feedback when training non-English-speaking employees to confirm comprehension. Also allow extra time for questions.
- Provide handouts in the language or languages trainees speak and read.
- Follow up on the job to make sure that there have been no misunderstandings and that employees correctly apply what they’ve learned in training.
Why It Matters
- According to OSHA, 729 Hispanic or Latino workers were killed from work-related injuries in 2011.
- That works out to more than 14 deaths a week, or two Latino workers killed every single day of the year, all year long.
- Other non-English-speaking workers are a growing presence in the workforce, including those who speak Chinese, Arabic, Vietnamese, and various African languages.