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Rumors become misguided communication

01 Feb 2011, Peter Crush, HRO

According to a survey of 1,000 staff, 63% said they found out company news via Chinese whispers rather than being formally told by their employer.

It also found 46% of staff who had been through some form of restructure did not feel supported by their employer, with 40% saying their bosses did not make it clear how the change would affect them.

Stephanie Morgan, psychologist and director at Kingston University’s Business School, said companies are allowing a “lapse in communication between employee and employer”, adding that companies undergoing change must “have HR expertise in place to support communications”.

Alan Bailey, MD of Capita HR, said: “This survey demonstrates major organisational changes are not being well managed or communicated to their workforce.”